Frequently Asked Questions
Where do you ship?
We ship worldwide from the UAE. Delivery within the UAE is free on orders over AED 400 (AED 25 below that). International shipping is calculated at checkout by destination.
How long does delivery take?
Most orders arrive within 7 to 14 days with tracked shipping, depending on your country.
What payment methods do you accept?
You can pay securely at checkout. For large or custom orders such as used engines or export pallets, message us on WhatsApp for a tailored quote.
Are your products authentic?
Yes. Everything we sell is 100% authentic and sourced direct.
Can I return an item?
Yes. Please see our Refunds & Returns policy and contact us within the stated window, and we will help you sort it out.
How do I track my order?
Use the Track your order page, or message us on WhatsApp with your order number and we will check it for you.
Do you take custom or bulk orders?
Absolutely, from one jar of jerk to a full container. Message us on WhatsApp at +971 55 707 8921.
How can I contact you?
WhatsApp us at +971 55 707 8921 or email info@jahireenaz.com.
