Last updated: August 2026
This policy is provided in line with UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulation.
1. Returns window
Eligible items may be returned within 7 days of delivery, provided they are unused, in their original condition and packaging, with proof of purchase.
2. Non-returnable items
- Food, pantry and perishable goods;
- Opened cosmetics, personal care and hygiene items;
- Personalised, custom or made-to-order items (including celebration cakes and party platters);
- Brokered / import-to-order items such as used engines and parts, unless faulty or not as described.
3. Faulty or incorrect items
If an item arrives damaged, faulty or not as described, contact us within 48 hours of delivery with photos. We will arrange a replacement, repair or refund at no cost to you, as required by law.
4. Refunds
Approved refunds are issued to the original payment method within 14 days of us receiving and inspecting the returned item. Original shipping costs are non-refundable except where the return is due to our error.
5. Exchanges
Exchanges are subject to stock availability. Contact us to arrange one.
6. How to request a return
Email hello@jahireenaz.com or message us on WhatsApp with your order number and reason. We will confirm the return address and next steps.
This document is a general template for an online store operating in the United Arab Emirates. It should be reviewed by qualified legal counsel and completed with the company’s confirmed registration details (legal name, trade licence number, VAT TRN and registered address) before final publication.
